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Privacy Policy

Please read this privacy policy (“Policy“) for understanding how we will be using and protecting your delivery information. We would not be sharing your Delivery Information with anyone, except as we have described in this policy. Without prior notice, our privacy policy is subject to change at any time. Please review this policy regularly to ensure that you know about any changes.

You may agree to the terms and conditions of this Privacy Policy by visiting the website. Please do not use or access our website, if you do not agree to the terms and conditions of this Privacy Policy.

By using our website, you explicitly consent to us using and disclosing your delivery information according to the Privacy Policy. This Privacy Policy depends upon the Terms and Conditions. To enquire about this Policy, you may send an email to [email protected].

Collection of Delivery Information

While you are using our website, we collect and store the information that you have provided from time to time. Our primary objective is to provide you with a safe, effective, simple, and customized experience. Through this, we can provide services and features that unquestionably align with your needs. In addition to that, it also allows us to customize our website to make your experience very safe and easy. The most necessary thing is that we collect delivery information from you for achieving this purpose.

We keep a record of your buying behavior if you choose to rent a car on the website https://www.luxmotorsdxb.com/. We collect some additional information like the billing address, other instrument details, and tracking information from money orders.

If you send us personal messages such as emails or letters, then we may collect such information into a file that is specific to you. We do the same thing even if third parties send us messages about your activities or postings on the website.

When you set up a free account with us, we collect Delivery identifiable information such as the email address, name, phone number, other payment instrument details, etc. When you browse some sections of our website without being a registered member, certain activities such as placing an order require registration. We make use of your contact information, to send you offers according to your previous orders and your interests. We accept online payments through credit/debit cards. We will make sure that personally identifiable information will not be stored and shared with any third parties.

In case there is a change in your Delivery identifiable information, or if you no longer require our service, then you may correct, update, or delete it by emailing our Customer Support at [email protected]. You may also contact us by telephone at +971 45469500.

Communications from the Website

Special Deals and Updates

We may occasionally update you on products, services, special deals, and promotions. As we are respecting your privacy, we give you the option of not receiving these types of communications.

Press Releases and Newsletters

In case you request to receive our press release(s) or newsletter(s), we will use your name or email address for sending you these documents. As we respect your privacy, you may contact us if you want us to remove you from this mailing list.

Service-Related Announcements

Whenever it is necessary, we will be sending you service-related announcements on rare occasions. For instance, if at all our service is temporarily suspended for maintenance, then we may send you an email to inform you about this.


We keep the security of your information on high priority. As we are not collecting credit card numbers, social security numbers, or any other sensitive information, that can be used in identity theft, we are not using any encryption on our forms.

Business Transitions

In the event of Lux Motors going through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, then your Delivery of identifiable information will be among the assets that we will transfer.

Changes in this Privacy Statement

In case we take any decision on changing our privacy policy, then we will post those changes to this privacy statement, on the website’s homepage. We will also post the changes to this privacy statement in other places that we deem appropriate so that you are aware of the information that we collect, and how we are using it.

Please review the privacy statement regularly, as we have the right to modify this privacy statement at any point in time. We update you by email, or by providing a notice on our homepage, in case we are making any material changes to this policy.

To meet the requirements and standards, we occasionally change or update the Website Policies and Terms and Conditions. Hence, this encourages the customers to visit these sections frequently for being updated about the changes on the website. The modifications will be effective as soon as we post them on the website.

Terms and Policy “payment processor”

  • We accept online payments using Visa and MasterCard credit/debit cards in AED (or any other agreed currency). We are mentioning the logo of the cards that we are accepting on the Homepage, and on the payment checkout page.
  • According to the law of the UAE, the website will not deal with or provide any products or services to any OFAC (Office of Foreign Assets Control) sanctions countries.
  • We will be processing refunds only through the Original Mode of Payment.
  • In case of any purchase, dispute, or claim arising out of or in connection with this website will be controlled and analyzed according to the laws of the UAE.
  • As we only provide a single delivery per order on our website, we do not have a policy for multiple shipments. You can choose the delivery city and type the exact delivery location, at the time of checkout.
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