Frequently Asked Questions
If you are a UAE resident, you are required to submit: Copy of Passport Emirates ID Valid UAE Driving License If you are a Tourist visiting the UAE, you need to submit : Passport Visit Visa International Driving Permit
Australia, Austria, Bahrain, Belgium, Brazil, Canada (Quebec*), China, Croatia, Cyprus, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hong Kong, Ireland, Italy, Japan, Kuwait, Lithuania, Luxembourg, Malta, Malaysia, Netherland, New Zealand, Norway, Oman, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, USA.
For instance, if any problem arises with your car, turn off the engine and do not hesitate to contact our customer care as soon as possible. They will assist you in replacing the car reliably.
Yes, we will deliver the car after you select the delivery time slot and location. So, you may just sit back and relax. We will deliver the car to your location very safely. In the first place, the delivery within Dubai is free. The delivery charges would be from 200-500 AED for delivery in Ras Al Khaimah, Fujairah, Al Ain, Umm Al Quwain, and Abu Dhabi.
No, smoking is not permitted inside rental cars. We deliver smoke-free cars, and we anticipate that the next customer will enjoy their ride in our vehicle with no traces of smoke. If our client is caught smoking inside the car, we would charge a fine of 1000 AED.
You only have to pay the full rent and deposit for the vehicle. There is no other fees apply, unless customer wishes to add additional services (e.g. personal driver, urgent exchange, pick up, and other)
Yes but if in case your rental car is reserved by another customer, you can’t extend the rent. However, you may exchange your rental car by any other available models. If you are exchanging within same range and category, rental charges will remain same. If you are exchanging with lower and higher range, rental rates will be adjusted accordingly.
Only the person who has signed the agreement with us can drive the vehicle. However, an additional driver can be registered on the same hired car by submitting the required documents: copy of valid UAE driving license and visa.. This is best to be done at the beginning of the rental.
Max of 2 hours from your original booking as we need to clean and sanitize the vehicle first before renting out.
You can drop the car in our office or you can contact our customer care representatives 3-6 hours in advance assign driver to pick up from your location.
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